Terms & Conditions

NORDEN BATHROOMS (Part of Norden Heating & Plumbing Supplies Ltd) Terms and Conditions of Sale

These terms and conditions are applicable to all sales and supplies of goods and services by Norden Bathrooms.

1. 100% payment is due at the time of order. The Company will not order any products from suppliers until FULL payment is received.

2. On receipt of delivery, goods can be signed for as ‘unchecked’. However, all goods must be checked within 48 hours of delivery.  Please report any shortages or damages within this time.  Norden Bathrooms will of course investigate any issues, but will take no responsibility of issues outside of this time period.

3. In circumstances where we agree a return, a refund will only be processed if/when the product returned is in a resalable condition. A refund will not be processed if a product has been opened or unwrapped.  Replacement items will require full payment.  Refunds will be processed after products are inspected upon return.  Goods in perfect condition will be subject to a handling charge to cover manufacturers re-stocking and handling costs.

4. All goods that have alleged manufacturer’s fault are subject to manufacturer’s inspection and agreement before refund being passed.

5. All baths, glass and made to order items are non-returnable and non-refundable.

6. The customer shall accept delivery of the goods within fourteen days of notification that the goods are available for delivery.

7. Where delivery of the goods is delayed at the request of the customer; the customer will pay all costs of storage and insurance and the goods will be held at the customer’s risk during such storage unless prior arrangement is made with Norden Bathrooms in writing.

8. Whilst every effort will be made to comply with delivery dates confirmed by the manufacturer, Norden Bathrooms can accept no liability whatsoever for any such delays.

9. If circumstances arise on which our driver is requested and agrees to take goods inside the home/upstairs etc, the Company takes no responsibility for any damage caused by this special request. Where your order consists of heavy and/or bulky goods, assistance on site must be available to our drivers to offload goods.

10. All orders are accepted on the express basis that prices payable for goods supplied by Norden Bathrooms will be those ruling at the date of dispatch. All prices are expressly stated to be exclusive of VAT at the current rate.  All goods will be invoiced accordingly.

11. All goods shall be at the customer’s sole risk from the time of collection on Norden Bathroom’s premises or if delivery is made by Norden Bathrooms from the time of delivery to the customer’s address or invoice delivery location as appropriate.

12. Notwithstanding the provisions of paragraph 6 above, the Legal & Equitable title in all goods shall remain with Norden Bathrooms until payment has been received in full by Norden Bathrooms for the same. Without prejudice to any other rights with Norden Bathrooms may have or which may arise, Norden Bathrooms shall be entitled to terminate the contract to sell the goods and/or repossess them without notice to the customer at any time before payment in full has been received and whether or not payment has become due or any credit allowed has expired.  Access shall be afforded at all reasonable times to Norden Bathrooms’ representatives to any premises where goods shall be stored, situated or located for the purpose of repossessing such goods and all reasonable assistance shall be given to Norden Bathrooms in removing the same.  Notwithstanding the above until payment is made in full by the customer, the customer may use, sell or otherwise deal with the goods in the normal course of business.  Any sales by such customer will constitute a sale of Norden Bathroom’s property and it will be the customer’s responsibility to forthwith account to Norden Bathrooms for the proceeds of sale up to the total price of the goods outstanding and pending such accounting the customers will hold the proceeds of sale on Trust of Norden Bathrooms.

13. Norden Bathrooms reserves the right to cancel or to suspend this Contract without incurring any liability whatsoever where compliance with the Contract has been rendered impossible by circumstances beyond Norden Bathroom’s control. Such circumstances include but are not exclusively contained within the following list: Strike, lock-ups, fire, breakdown of machinery, act of god, acts of omissions of Government or other Authorities.

14. This Contract and these Conditions are construed to take effect in accordance with English Law and it is declared that this Contract is found by English Law.

15. All materials, specifications, colours and prices shown in Norden Bathroom’s price lists may be subject to alteration at any time. Norden Bathrooms reserves the right to withdraw products without notice and customers are expressly advised that all goods shown in Norden Bathroom’s price lists are offered subject to being unsold.

16. The Company, not being manufacturers, is compelled to stipulate that they cannot accept any responsibility for consequential damage in the event of failure of the goods for any reason whatsoever. The goods are sold with the benefit of any express guarantee which may be given by the manufacturers but subject thereto all conditions and warranties whether statutory or otherwise are expressly excluded.

17. Where goods have been ordered from customer’s own measurements, Norden Bathrooms cannot be held responsible for their accuracy.

18. To enable us to offer you competitive prices we offer a free ‘driver only’ local delivery service. Please ensure that help is on hand when we deliver large or heavy items.  Special arrangements can be made on request.

These conditions will apply to all orders for goods placed with Norden Bathrooms notwithstanding anything to the contrary which may be contained in the customer’s documentation, communication or order form.  No variation of these conditions will be of any effect unless expressly agreed and authorised by Norden Bathrooms in writing.

It is the responsibility of the customers to thoroughly check the quote and acknowledgement (before committing to the purchase), in particular, the product finish and handing.

If you agree to these Terms and Conditions please submit via the form below.

Norden Bathrooms

209-211 Kingtston Road
KT19 0AB

01372 736 929
0208 394 2426